Delivery & Returns
Symonds Industrial Engines (VIC) Pty Ltd endeavours to despatch your order as soon as possible, however this may take up to 2 business days.
You will be able to trace your order with a tracking number that will be e-mailed to you once the order has been dispatched.
Our freight suppliers will deliver to a business or residential address, to a ground floor only.
Deliveries will be Monday to Friday 8:30am to 5:00pm. Deliveries are not available after business hours, weekends or public holidays.
Please be home on the day your order is due to be delivered. If you are not at the delivery address on the day due for delivery, you will be notified that a delivery has been attempted, and you will have the choice to pick up from the freight depot, or a re-delivery can be arranged for an extra cost. Symonds Industrial Engines (VIC) Pty Ltd is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery due date.
Our freight suppliers do not deliver to PO Box addresses.
Estimated delivery times once Despatched:
- 1-2 Days VIC
- 2-3 Days NSW, ACT & SA
- 3-5 Days QLD & TAS
- 5-7 Days WA
- 7-10 Days NT
Please allow more time for orders sent to remote areas, or large items being sent out.
If your order has not been received in the specified time, please contact us on either email@example.com or 03 9376 4333.
Refund and Returns
Your satisfaction is our first priority at Symonds Industrial Engines (VIC) Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please contact us at firstname.lastname@example.org or 03 9376 4333 to start the return process.
You will need to provide the following:
- Your order number or invoice number if known (Appears on the top of confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.